Fintech at a Crossroads: Navigating Challenges, Creating Opportunities, and Capturing Advantage with AI

As banks and fintech companies adapt to a changing interest rate environment and shifting regulatory oversight, they face new opportunities and new constraints. Fintechs must contend with a subdued investment climate while meeting rising customer demand for a seamless customer experience. Meanwhile, banks are seeing returns from their investments in digital platforms, payment infrastructure modernization, and AI, but limited budgets and in-house expertise mean that fintech partnerships are more important than ever. Central to this shift is AI, a real game-changer offering both broad applications in customer service and productivity, as well as finance-specific innovations. This session will discuss actionable business strategies for parties across the payments ecosystem, from partnering models to tech investments.